The conversion to our new payment system for copying/printing is now complete as the website to add money to your Shield Card is now available at https://theshield.sbts.edu. From this website you can also manage your Shield Card account, report if your card has been lost or stolen, update your email address, and more. For a short tutorial on using the new site, watch the video below:
This past week Southern Seminary upgraded its Shield Card payment system for copying/printing on campus. This change directly impacts the library, where most self-serve copying/printing occurs. We think you will appreciate our new system for two reasons. First, the new system works almost exactly like the old system. That means there is not much of a learning curve if you are used to how things were previously. Second, the changes we did implement will make it easier for everyone to copy/print in the library. So what are these changes? You will notice two things that are different.
First, there is no longer a minimum balance required to make a copy or print a document. The system will allow you to print/copy however many pages you can with the funds on your Shield Card with one swipe. (Disclaimer: Technically, there is a 500 page limit per swipe, which is one ream of paper. We intentionally set this limit ridiculously high so that in practice the number of pages you could print/copy per Shield Card swipe would limitless.) This change should come as welcome news to people who just want to print one page without putting a couple dollars on their Card as well as to those who want to copy/print larger documents and would have to swipe their Card multiple times to print/copy the entire job.
Second, because the new system supports departmental codes for printing, after swiping their Shield Cards, students making personal copies/prints will have to press the ENT key on the card-swipe device to release their jobs (or wait 10 seconds and it will automatically advance, but I know you’re in a hurry and will want to press the ENT key to get done as quickly as possible). If you are interested in using a departmental code to print, 5th & Broadway has all the information you need to get set up.
Apart from the card readers themselves, we also have updated the web site where you can use a credit card to add money to your Shield Card. The site has been streamlined to make adding funds more intuitive. New features have been added as well, including the ability to view your transaction history online and cancel your Card in case it gets lost or stolen. We are still working out a few more details with the web site, but it should go live within the next week or so. I’ll post an update once it is available. In the mean time, you can add funds in the library using the Value Add Station (or, as it is sometimes called, “the black box”) on the main floor between the two copy machines.
We have worked hard to bring you the best printing solution available, and we hope these changes will make it more convenient for you to use the self-serve print/copy services in the library and around campus.
One of the most common questions I am asked when helping patrons use our catalog concerns item availability. Patrons want to know if the item is in the library and available to check out. Answering this question was not always intuitive for researchers using our older online catalog. For example, look at the screenshot below and try to figure out which library has a copy of this book available and which one doesn’t:
It’s not immediately obvious. SBTS shows 1/1 and LPTS shows 1/0. You might correctly assume that the first number is the total number of copies the library owns, but what does the second number indicate? Does it indicate number of copies available, or does it indicate number of copies checked out? Further investigation would reveal that the second number shows the number of copies that are checked out. So in this example, SBTS’ only copy of this book is checked out, while the copy at LPTS is on the shelf and available.
There are two major problems with this interface. First, it is unintuitive. Most users would assume that SBTS had the book available while LPTS did not because most users would assume this is showing availability of an item. Therefore, the first number would show the total copies owned by the library and the second how many of these copies were available. However, what actually is displayed is, in essence, item unavailability. SBTS has one copy, and one copy is unavailable. That is not intuitive for users coming to find out whether something is available. Second, not only is this interface unintuitive, it is also confusing. Users have no way of knowing from this screen what these numbers mean.
WorldCat Local has a better way of handling availability information. For the same book, look at the screenshot detailing this item’s availability in WCL:
The first thing you might notice is that WCL shows what you expect it to show: item availability. It’s in green right at the top where it says, “1 of 2 available.” Looking at the details, you can see exactly which one is available without any confusion. There is one copy on the shelf at LPTS, demonstrated with a large, green check box next to the words “On Shelf.” If you’d prefer to wait for the item at SBTS to be returned, you are shown the due date of that item as well: 8/31/2009.
The WCL interface arguably is not only more attractive than our older online catalog interface, it is also more intuitive and informative in its availability information. Those of you who have been using WCL heavily over the past month or so might have noticed that not everything in the catalog displayed its availability correctly in WCL. I think we have fixed that bug. All items should be showing up correctly with their availability displayed in this easy-to-read, intuitive format.
If you haven’t tried WorldCat Local, I’d encourage you to test it out. After you’ve spent some time using it, send us an email and let us know what you think: firstname.lastname@example.org.« Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Next »