The James P. Boyce Centennial Library is pleased to announce that all library copiers now have free scan-to-email options for patron self-service use. The simple process involves inputing your email address prior to beginning and upon completion the scans will be sent to you by email as a PDF file. This option is self-service only and is subject to the same copyright limitations as photocopying.
Please take a moment to express your appreciation to Fifth and Broadway for enabling this service for library users. All library copiers are provided by Fifth and Broadway and we are grateful for their response to patron requests for this service.
In a previous post, we addressed a problem that some of our off-campus patrons were experiencing when trying to use our online resources. I would like to add more information based on recent findings.
First, a brief summary of the problem: When an off-campus patron with Internet service provided by Insight attempts to Log-In to their library account, the page takes a long time to load and finally times out. The problem stems from the wireless router that is issued by Insight (Belkin model# F5D7234-4). This can be proved by plugging your computer directly into the Insight modem, bypassing the wireless router.
Previously, we had only two suggested workarounds for this problem: 1) Buy a new wireless router to replace the Insight Belkin model, or 2) Contact Insight to open the required ports on the wireless router.
After one of our students pursued the latter as far as it could go, it has been determined that there is no way to modify the Belkin router to access the library resource short of removing it (for those technically minded this means placing your computer in the DMZ – a very risky and unrecommended choice). However, the former option has been rightfully criticized as being too burdensome. Why pay for new hardware in addition to paying for a wireless router that cannot be made to work? That is where the dear people at Insight come to your aid!
For those who are affected by this problem, Insight will replace your Belkin wireless router with a different model (currently a NetGear) free of charge. As reported by our brother in Christ, this completely fixes the problem. To begin the process, please send your Insight customer information (account # or phone #) to: Hill.S@insightcom.com and reference Master Ticket# 116795.
Many thanks to Nate for providing us with this information!
Recently, we have received a number of questions from patrons who have been unable to access library resources from off-campus, with errors saying that they cannot connect to the server. I experienced this very problem myself a couple weeks ago after switching from AT&T to Insight Communications for my Internet service at home. Insight came out and set up a secured wireless network for me, and after they secured the network I could no longer access library resources from home. Fortunately, I had an extra router available, so I installed my own router and removed theirs from my network and the problems were eliminated. If you are having similar problems to what other patrons have had and to what I experienced with Insight, you have a couple different options.
–You could buy your own router rather than using the one Insight provides. That way you can customize the security settings for your network and make sure your router allows you to access the ports our resources use (1701, 8992, 9992, 2000-2999).
–If buying your own hardware is not an option, then you need to contact Insight Communications technical support. Have them adjust the security settings on your router, letting them know you need access to the ports listed above for academic research at your educational institution’s library.
Unfortunately, the staff at JPBCL cannot fix this problem for you since it is related to your ISP and hardware setup at home. However, if you need help better understanding how to address this issue with Insight, please contact me (firstname.lastname@example.org) for specific details.